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Customer Service

Bookstore Refund Policy

College ID required to purchase or return textbooks or merchandise.

All Financial Aid purchases/refunds/exchanges must be made during the open Financial Aid period at the beginning of the semester. Dates are posted.

  1. Refunds/exchanges on textbooks purchased with cash/check/credit card/debit card are only processed within 8 days from the date of purchase.
  2. Original receipt is required for all refunds or exchanges on unopened/original condition textbooks. Exchanges or returns will not be allowed for books when the shrink wrap has been removed or disks, access codes, etc. have been opened. Allow 4-6 weeks for refund processing with a check purchase.
  3. Refunds will not be made on supplies, general merchandise, backpacks, clothing or candy/snacks/drinks.
  4. Refunds will be made on required books ONLY with evidence of withdrawal from the course (drop slip), the original receipt, and materials in original condition.
  5. Rented textbooks must be returned no later than the last day of the term to avoid non-return charges.

Contact Support

Contact us anytime with questions or concerns via email at: wbrannen@savannahtech.edu. You can also contact our customer service department at: 912-443-5775.

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Our support staff will respond within 24 hours (during regular business hours).

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